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Our primary focus and expertise lie in manufacturing wicker furniture. Share your project ideas or simply greet us. Whether you have a grand vision or seek inspiration for a furniture procurement project, we’re dedicated to crafting the perfect furniture for you. Let us guide you from concept to creation and ignite your inspiration.

Frequently Asked Questions (FAQ)

Why I have to choose DIDU furniture?2023-02-16T08:22:51+00:00

Five reasons why DIDU is the right choice for your outdoor and indoor furniture.

  • DIDU is a pioneer in the outdoor wicker furniture manufacturing industry in Indonesia which is using the synthetic rattan.
  • Almost all of the raw materials for the synthetic rattan furniture are produced at DIDU’s own factory. So that, the quality control is maintained in a better way.
  • DIDU can accommodate the unlimited furniture design creativity with the never-ending development. This is because the raw materials are produced in DIDU’s own factory. There is no limit to the creativity of custom furniture designs that DIDU Indonesia cannot produce.
  • The raw materials for making the synthetic rattan and rope, which are the main materials for wicker furniture, are produced using a combination of Germany, French, and Italian quality standard raw materials.
  • All DIDU furniture products are protected by a warranty of quality by up to 3 years. As well as free maintenance services for the hospitality industry for 3 years.
What type of foam that is used for your cushion?2023-09-25T08:27:57+00:00

We use 32 density foam which lasts more than five years.

What quality of synthetic rattan that you are using for the furniture?2024-01-20T08:27:17+00:00

We utilize top-grade synthetic rattan from our own factory, meeting global quality benchmarks and ranking among the finest in Indonesia.

What is your trade term?2023-02-16T06:18:40+00:00

We use FOB trade term.

What is your product quality?2024-01-20T08:39:09+00:00

Our company is dedicated to crafting top-tier furniture designed specifically for the luxury hotel industry. Specializing in outdoor furniture for leading hotel brands worldwide, we maintain rigorous quality standards by operating our own factory to produce synthetic rattan, rope, and powder coating for aluminum frames.

Our commitment to quality is evident in our meticulous four-stage quality control process, which includes post-production frame inspection, post-powder coating assessment, post-weaving evaluation, and final quality control.

What is the payment term for my order?2023-02-16T08:35:10+00:00

The standard payment term we use is 50:50. The first payment is 50% of the total order at the order confirmation, the remaining 50% is before delivery.

What is the minimum quantity to get the wholesaler price?2023-02-16T08:25:24+00:00

Each product has its own specific minimum order quantity that differs with other products. Please contact us to get more information about the MOQ of the product you want.

What is the main material of the furniture?2023-02-16T08:31:32+00:00

Generally, materials that is used for our furniture are aluminum, wood, synthetic rattan, and rope.

Is there a price discount?2023-04-08T06:24:53+00:00

Of course. We provide special price discounts for purchases in certain quantities. You can negotiate the prices on the conversation feature in your account menu, or via the contact page.

If it is proven to be a manufacturing defect, will the product I purchased be replaced?2023-02-16T04:49:56+00:00

If the results of an investigation by our internal team conclude that the damage to the product you purchased did not occur due to the shipping process, but due to a manufacturing defect, it will be totally replaced with a new one.

How will you deliver my goods to me?2023-02-16T08:34:08+00:00

Basically, we only process the production of the goods you ordered until they are ready to ship. You can use your own freight company. If you do not have your own freight, we can help using our cargo company partner to send goods to your address. Either by air, sea, or land cargo.

How to order your products?2023-02-16T08:28:41+00:00

There are 3 easy steps on how to order our products.

First, you can use the ordering feature on this site. CLICK HERE to find out the complete guide on how to shop here.

Second, you can make a direct order by WhatsApp to our sales representative WhatsApp number at +6282147573937. Don’t forget to mention products that you want to order.

Third, you can also make a direct order by email to:, by mentioning the names of the products you want to order and the quantity.


How to claim a warranty?2023-04-08T06:25:06+00:00

We provide three easy ways to submit a warranty claim. You can choose the easiest way for you:

How many items can be loaded in one cargo container?2024-01-20T08:25:01+00:00

Basically we don’t specify the maximum number of items to load into one container. However, based on the minimum order quantity per item we have set, one container can load maximum up to 5 items per container. The quantity of each item can be vary. Please discuss with us for more details.

How long is the lead time for single 20ft container of product?2023-09-26T03:00:45+00:00

The production process takes around 2 to 3 weeks. However, in a “high-seasons” it can take longer, because the production process takes place according to the queue list.

How long does it take for the goods to be delivered after I make a payment?2023-02-16T04:32:39+00:00

The length of the production time varies from one product to another. Depending on the level of complexity of its constructions and the quantity. But in general, the production process of about two 40 feet high-cube containers, mostly completed in the fastest time of two or three weeks.

Ho long for the goods to arrive at my address?2023-04-08T06:25:23+00:00

There are many factors can affect the delivery time of your goods. For detailed information, you can ask to the freight company you trust.

Ho do you pack my goods?2023-02-16T08:32:06+00:00

We pack every product according to the packaging standard of international shipment. Customers must use the container cargo to ship their goods.

Does the warranty apply to all customers in all countries?2023-02-16T08:33:34+00:00

We are so sorry. For the direct inspection, repairing, and replacement service of DIDU products that has a problem during the warranty period at this time, we can only serve customers in the territory of the Indonesian country.

For international customers who experience problems with DIDU products that are still within the warranty period, a special repairing kits will be sent to their address along with a video link to the guide of  repairing process and how to use the kits.

Does the frame furniture will not rust?2023-09-25T08:24:20+00:00

Sure, we use the best quality aluminum which is intended for furniture frames. Passed through an anti-rust coating process.

Do you inspect all your goods before delivery?2024-01-20T08:43:11+00:00

Our commitment to quality is evident in our meticulous four-stage quality control process, which includes post-production frame inspection, post-powder coating assessment, post-weaving evaluation, and final quality control before packaging and delivery.

Do you have a showroom?2024-01-20T08:44:42+00:00

Currently, our showrooms only exist in Indonesia, in the provinces of Bali and East Java. In other countries we don’t have a showroom yet.

The addresses of our showrooms are available on Contact Page.

Do you have a ready to ship product?2023-09-25T08:11:44+00:00

What is generally available to us is only the frame of the outdoor furniture model that you can see in the catalogue, because we give customers the freedom to determine the color, profile and type of material that suits their needs.

Can your outdoor furniture be soaked in water?2023-09-26T03:05:03+00:00

Our outdoor furniture with frame and wicker materials made from aluminum and synthetic rattan is designed to withstand being immersed in water for a long periods of time.

Can you ship goods to my country?2023-02-16T04:32:19+00:00

We ship our products to all around the world. You can use your own subscribed international shipping company. If you don’t have, we can find it for you.

Can you print my own brand label on the products?2024-01-20T08:20:43+00:00

Sure! We offer not only custom labelling or custom logo services, but also custom furniture design and other OEM services. For more detailed information, feel free to contact us.

Can I order one piece?2023-02-16T08:33:09+00:00

Surely you can make a sample order on our existing design products.

Can I order a product that I designed by myself with my own specifications?2023-02-16T08:24:52+00:00

Of-course you can. Our experts can turn any complicated furniture design into a real masterpiece. CLICK HERE to contact us for more information about manufacturing custom furniture.

Can I order a cushion with quick dry foam?2023-09-25T08:31:25+00:00

Sure, you can. Contact us for more info.

Can I become the sole sales agent for DIDU brand outdoor furniture in my country?2023-09-26T02:44:30+00:00

Of course, you can. For more info, please click here to contact us, or direct WhatsApp to our wholesale agency service at +6282147573937.

Are your products guaranteed?2023-02-16T08:33:53+00:00

All DIDU furniture products are protected by a three-year quality warranty, and three years of free maintenance for the hotel industry, restaurants, villas, resorts, bar, cafe, and alike industries.

DIDU Wicker Furniture Manufacture Jakarta Office

DIDU Office Bali
Boulevard Sunset Road 81A Seminyak,
Kuta, Bali, Indonesia, 80361
Phone: +62 361 8475651
Fax: +62 361 8947533

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