Minimum Order Value

  • For the first time wholesale customers of DIDU Indonesia, the minimum order value is us$ 18.000 (eighteen thousand US dollar).
    And the minimum quantity for each item as stated on our wholesale pricelist.

Damages, Defects, & Returns

  • Please inspect all shipments immediately upon arrival. No returns are acceptable.
  • Make sure all the products you ordered are correct. Get more detailed information about the product through the “request for quote” on each product page. We do not accept product changes or returns if the order has been completed and ready to ship.
  • Please record the process of receiving and opening containers. Make sure all seals are the same and fit as they are shipped from our shipping warehouse.
  • If you receive a damaged or defective product, please include detailed photo or video evidence of the defect in the product for the purposes of our internal investigation.
  • We carry out a very strict quality control in the production process. However, we also allow you to use the third-party quality control services to ensure that all products you ordered meets the specifications you received.
  • You can contact DIDU Customer Service or WhatsUp Us within 5 days of receipt of damaged or defective shipments.
  • Returned of the goods will be replaced with new one and will load on the next order shipment.
  • We do not cover shipping cost for replacement.

Payments Terms

  • Telegraphic Transfer in full amount to our Official Bank Account.
  • 50% Deposit on order replaced, and the rest 50% Full Payment when the goods are ready to ship.
  • Shipping instruction will be issued after we received the Full Amount Payment.

Shipping Cost

  • Shipping cost is not included in the cost of goods. On all orders, freight will be charged on each invoice.
  • You can arrange the shipment using your own forwarders and picking up goods from our warehouse.


  • Products that are ready to be shipped will be packaged according to international packaging standards.

Delivery Window

  • Please allow at least 30-60 days from the time of your order for completion of items.
  • Larger orders may require more time; please contact us for information about availability.

Exclusivity – and Sole Agent

  • Exclusive deals if you want to be sole agent for specific territory or you have any own design are welcome.

Private labelling or Re-Brand

  • If you provide private labelling, please specify the terms or minimum order value for private labelling.