This limited warranty covers anything in the materials or manufacturing process of new DIDU indoor and outdoor wicker furniture manufacture products caused by manufacturing defects, which are accompanied by a limited warranty certificate.

Only consumers who buy DIDU products directly from DIDU Wicker Furniture Manufacture, or from distributors and suppliers that works with DIDU, or special projects can get coverage under this limited warranty.

This limited warranty covers the replacement of the defective unit or repair; as well as free repairs for damage that not caused by the misuse of units, and a regular free maintenance for hotels, cottages, resorts, apartments, villas, stadiums, and the alike for three years.

Frames, synthetic rattan, and rope, each has a different period of warranty. Warranty period for the frame is one year. The warranty period for synthetic rattan and rope is three years. The limited warranty period requiring replacement of the unit due to a manufacturing defect is sixty days from the received time of the unit.

Meanwhile, for damage that occurs up to 34 months afterward, only free repair services will be provided for the damage that is not caused by users mistake or the use of product that is not accordance with its designation and does not suitable with product specifications.

This limited warranty does not cover any kind of damage caused by the following:

(a) use; accident; harass; negligence; crash; fire, heat or humidity exceeding product specifications; maintenance or modification; or

(b) any abuse that goes against the instructions in the user manual; or

(c) loss of warranty certificate; removing the DIDU label from the product; or

(d) malfunctions caused by other equipment.

We will not provide warranty coverage unless your claim complies with all the terms of the warranty and you follow the proper product usage procedures. To propose a warranty claim, go to our claim page.

Our authorized service center will do an investigation based on your data and claim documents regarding the cause of the damage, then determine required actions.

You will be asked to provide your name, address, phone number, email, product serial number, and supporting documents for your claim.

Next, you will be notified of what steps to take for your claim. If there is a repair, we will arrange a visit for repairs with your approval.

If DIDU authorizes you to return the product or to an authorized supplier or distributor, DIDU will replace your product free of charge with a replacement product that identical in quality and model.

DIDU may replace your product with a product that was previously used, and has been tested to meet DIDU specifications. DIDU will pay for the shipping cost of the replacement product sent to you.

By submitting the product for replacement to DIDU, means you agree to transfer the ownership of the original product to DIDU. DIDU will not return the original product to you.

Upfront replacement options, or other offers related to the warranty, are not covered by this limited warranty and are not the part of the covered replacement process.

DIDU warrants that the product being replaced is covered for the remain of the original product warranty period or a maximum of 60 days, whichever comes first.

This limited warranty is provided by:
PT. DIDU INDONESIA
Address: Boulevard Sunset Road 81A Seminyak, Kuta, Bali, Indonesia, 80361 Phone: +62 361 8475651 Fax: +62 361 8947533

Please follow the procedures and conditions listed in the sub-section “What Should You Do?” in filing a limited warranty claim for your DIDU product.

Disclaimer of Warranty, Representations and Collateral

WE PROVIDE UNIT REPAIR SERVICES AND ANY SERVICES PROVIDED HERE “AS IS”, WITH ANY FAULTS AT YOUR OWN RISK. WE DO NOT EXTEND ANY WARRANTIES, REPRESENTATIONS, CONDITIONS OR WARRANTIES REGARDING ANY REPAIR SERVICE OR ANY RESULTS THEREOF. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW AND IN COMPLIANCE WITH ANY WARRANTY RULES THAT CANNOT BE EXCLUDED, WE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OR FITNESS CONDITIONS OF MERCHANTABILITY, WARRANTIES OR SERVICES OF FITNESS AND THIS SERVICE.
This program and disclaimer is not associated with, and does not affect any warranties relating to your wicker furniture products that we or the seller may have extended to you.

Limitation of Liability

WE ARE NOT RESPONSIBLE FOR ANY DAMAGE INCURRED UNLESS YOU PROVE THAT WE HAVE CAUSED THE DAMAGE INTELLIGENTLY. WITHOUT LIMITING THE FOREGOING GENERAL PROPERTIES, WE WILL NOT BE LIABLE FOR ANY CONDITION, EXISTENCE, OR LOSS OF PRODUCTS IN THE PROCESS OF DELIVERY, ANY DAMAGE AND LOSS OF REVENUE OR LOSS, OR ANY BENEFITS, OR ANY DAMAGE ANYTHING. CONSEQUENTIAL, WHATEVER THE CAUSE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITATION APPLY TO ANY AND ALL DAMAGES, RESPECTING FROM THE LEGAL THEORY ON THE BASIS OF SUCH DAMAGES (INCLUDING, BUT NOT LIMITED TO THE CONTRACT, BREACH OF OUR CONTRACT, AND WHETHER WE ARE INCLUDING THE WANTED CONTRACT THE POSSIBILITY OF SUCH LOSS OR DAMAGE – UNLESS YOU PROVE THAT WE CAUSED THE DAMAGE INTELLIGENTLY.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR LIABILITY WILL NOT EXCEED THE TOTAL PRICE YOU HAVE PAID FOR YOUR PRODUCT, THE ESSENTIAL OBJECTIVE OF LIMITATION OF OUR LIABILITY ARISING OUT OF OR IN CONNECTION WITH ANY PROGRAMS AND SERVICES. THIS SHARE OF RISK, IF ANY, IS REFLECTED IN THE PRICES BILLED FOR THIS PROGRAM OR SERVICE. YOU ACKNOWLEDGE THAT THE PRICES OF THIS PROGRAM WILL BE MUCH BETTER IF WE PERFORMED BIGGER OBLIGATIONS. THIS ARTICLE WILL APPLY EVEN IF THERE ARE ANY OTHER PROVISIONS IN THE TERMS OF THIS PROGRAM, OR A FAILURE IN ANY REPAIR.